Refund & Returns Policy
At Matty Boy Chrome Hearts, customer satisfaction is our priority. We are committed to providing premium-quality clothing and a hassle-free shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered. If you are not satisfied with your purchase, you may request a return or exchange within 30 days.
Eligible Items
All clothing purchased from Matty Boy Chrome Hearts is eligible for returns and exchanges.
Items should meet the following conditions:
- Returned within 30 days of delivery.
- In their original condition.
- Unworn, unwashed, and free from damage caused after delivery.
- Include all original tags and packaging whenever possible.
Free Returns & Exchanges
We proudly offer free returns and free exchanges to make shopping with confidence easier.
If you wish to exchange your item for a different size or another eligible product, our support team will assist you throughout the process.
Incorrect, Damaged, or Defective Items
If you receive:
- The wrong item
- A damaged product
- A defective product
- An item that does not match your order
Please contact us as soon as possible after delivery.
After reviewing your request, we will offer one of the following solutions:
- A replacement item at no additional cost.
- A full refund to your original payment method.
Lost Packages
Although lost shipments are uncommon, they can occasionally occur.
If your order is confirmed as lost during transit, you may choose either of the following options:
- Receive a full refund.
- Receive a replacement order free of charge.
Our customer support team will work with the shipping carrier to resolve the issue as quickly as possible.
Delayed Deliveries
Our standard delivery time is 5–10 business days.
If your shipment experiences an unexpected delay, we will notify you and keep you informed of your order status until it arrives.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the funds to appear in your account.
Exchange Process
If you would like to exchange your item for another size or eligible product, simply contact our support team within the 30-day return period.
Once your request is approved, we will provide instructions for completing your exchange.
Shipping Costs
Free Shipping Orders
If your original purchase qualified for Free Shipping, we cover the shipping costs associated with your order according to our shipping policy.
Standard (Flat Rate) Shipping
If you selected Standard (Flat Rate) Shipping during checkout, the shipping fee paid at the time of purchase is non-refundable unless the return is the result of our error or a defective product.
Non-Returnable Situations
To maintain product quality and fairness for all customers, we may decline returns if:
- The item has been worn, washed, or altered after delivery.
- The item is damaged due to misuse or improper care.
- The return request is made after the 30-day return period.
How to Start a Return
To request a return, exchange, or refund, please contact our customer support team with:
- Your order number.
- Your full name.
- A brief description of the issue.
- Photos of the item if it is damaged or incorrect (when applicable).
Our team will guide you through the next steps.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Matty Boy Chrome Hearts
Website: mattyboychromehearts.com
Email: Support@mattyboychromehearts.com
Our customer support team is available 24 hours a day, 7 days a week, and we will respond as quickly as possible to assist you.